Price & Payment
Unless otherwise stated, at the time of booking only a deposit is due. The remanining balance is payable on check-in and charged by the hotel direct. HotelRentalGroup.com accepts Visa, Mastercard & American Express.
For security purposes, should your reservation incur a charge in excess of USD 400.00, you must submit a signed credit card authorization form. This will be supplied upon confirmation of the reservation. If you fail to fax across this documentation within 48 hours, we reserve the right to cancel the reservation. Please note that as per our cancellation policy, there may be a fee for this.

Flight Information
If you are to arrive at your hotel after 5pm, please provide Hotelrentalgroup with your flight information, so that we may be able to advise the hotel of what time they can expect you. Should your flight be delayed, we strongly recommend that you contact the hotel directly to inform them of this.

Period of Stay / Rate Calculation
All stays are calculated and sold "per night". We can only guarantee a room until noon (12pm). Late check-outs can be requested at the moment of reservation in the additional comments box, but may come at an additional fee (usually 50% of the nightly rate).

Cancellation Policies & Charges
Cancellations must be received in writing by e-mail, with as much notice as possible. Penalty fees may apply. Please check the terms & conditions, as these policies vary from hotel to hotel.

Cancellation Charges On All Reservations
-On all confirmed reservations, 20% of the total amount will be lost.
-Further cancellation charges may apply depending on the hotel.
Please check the specific terms & conditions for each hotel.

No Shows
No Shows will result in a 100% penalty fee.

Reservation & Confirmation
All reservations made on the web sites operated by HotelRentalGroup.com will receive a temporary confirmation number. This temporary number does not mean that the hotel room is available and is only for administrative purposes. Your final confirmation will be sent to you on your official confirmation voucher within 24 hours, unless, due to unforeseen circumstances, the hotel does not get back to us within this time frame. HotelRentalGroup.com is not responsible for any such delays.

Early departures
In addition to the standard cancellation policy, we would like to stress the point that the hotels are very strict regarding changes to the length of clients’ stays. Therefore we would like to inform you that clients departing before their booked check out date will be charged for the remaining nights and, no REFUNDS being made for unused nights.

Check In & Check Out Policy
Your room will be made available to you from 14h00 (unless stated otherwise in the terms & conditions of the hotel). Should you require a guaranteed early check in, the room must be booked and paid for in full for the day preceeding your stay.
Check out time is 12:00 hrs. For a guaranteed late check-out, clients should book for an additional night, charged at 100%.

Special offers and Value Added Extras
All special offers, packages and discounts over our standard rates are offered subject to availability. HotelRentalGroup.com cannot accept any responsibility in the unlikely event that these are temporarily unavailable.

Credit Card
In order to secure a room, it is mandatory to have a credit card.

General Conditions and liability
All reservations made by clients are subject to our terms and conditions. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between HotelRentalGroup.com and our clients except for those terms imposed by law where application is mandatory.
The client acknowledges that in making a reservation with HotelRentalGroup.com they do so only on the basis of the material contained in the HotelRentalGroup.com Web Site or relevant advertising medium. All other statements or representations made by HotelRentalGroup.com, its employees, agents or sub-contractors are of no effect unless confirmed in writing by HotelRentalGroup.com to the client.
HotelRentalGroup.com sources hotels from various hotel companies in the countries in which it operates. The condition of the stay will be subject to the law of the country in which it is supplied to you. You will be subject to its terms and conditions and local law.
HotelRentalGroup.com reserves the right to pass on to the client any government increase in local VAT or other taxes that may be introduced after a reservation is made. Any additional charges payable on arrival are subject to local VAT at the prevailing rate in that country.
The liability of Hotelrentalgroup.com to the client for any loss, problem, damage or cancellation, whether arising out of negligence, breach of contract, error or any other cause shall not exceed the invoiced total value of the confirmation voucher supplied by Hotelrentalgroup.com.